Privacy & Terms

Effective Date: March 30, 2026

At iUgo, a vacation rental and hospitality booking platform accessible at www.iugo.co, your privacy is a top priority. iUgo is a trade name operated by EG Enterprises LLC dba iUgo.

This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your personal data when you use our website or book a stay with us. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and technical information to provide, improve, and secure our hospitality and vacation rental services. This includes:

Personal Information:

Booking & Account Details: Name, email address, phone number, billing and mailing addresses, and names of accompanying guests.

Reservation Information: Travel dates, accommodation preferences, and special requests.

Payment Information: Credit card details and billing addresses. (Note: All payments are processed securely via our PCI-compliant third-party payment processor, Stripe. We do not store your full credit card information on our servers).

Communication: Messages, attachments, and any additional information you provide when contacting our support or management team.

Technical Information:

Device Information: IP address, browser type, operating system, and device identifiers.

Website Interaction Data: Pages visited, time spent on the site, booking paths, and referring URLs.

2. How We Use Your Information

We use the collected data strictly to operate our business and enhance your guest experience:

To process reservations, handle billing, and manage your stay via our property management system, Hostaway.

To communicate with you regarding your booking, send pre-arrival instructions, and provide customer support.

To personalize user experiences and understand how our website is used.

To process transactions securely and verify your identity.

To prevent fraud, enforce our Terms and Conditions, and maintain website security.

To send marketing communications or promotional offers (where you have explicitly opted in), and to provide a clear way to unsubscribe or opt-out of these communications at any time.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share your data in the following limited circumstances:

With Service Providers: Third-party vendors assisting with our daily operations. This includes Hostaway (reservation management), Stripe (payment processing), and SafelyStay, Inc. (fraud prevention and guest identity verification).

Legal Compliance: To comply with applicable local, state, or federal laws, regulations, legal processes, or governmental requests (including local tax authorities).

Business Transfers: In the event of a merger, acquisition, or sale of assets involving EG Enterprises LLC, provided that the receiving party agrees to respect your personal information in a manner consistent with this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Our website uses cookies to:

Remember your user preferences and booking dates.

Analyze website performance and traffic patterns.

Deliver relevant, targeted advertising.

You can manage your cookie preferences through your web browser settings.

5. Data Retention

We retain your personal information only as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, to maintain accurate financial and booking records (e.g., up to 7 years for tax compliance), or as otherwise legally required by law. Upon valid request, we will delete your data in accordance with applicable regulations.

6. Security Measures

We implement industry-standard security measures—including encryption, secure servers (HTTPS/SSL), and access controls—to protect your information. While we strive to safeguard your personal data, no electronic transmission or storage system is 100% secure. We encourage you to take precautions when sharing personal information online.

7. Your Privacy Rights

Connecticut Residents (CTDPA)

Under the Connecticut Data Privacy Act, CT residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt-out of targeted advertising or the sale of personal data (which we do not do).

California Consumers (CCPA)

Under the CCPA, California residents can request details about the personal data we collect, request deletion, and opt-out of the sale of personal information.

European Union Residents (GDPR)

Under the GDPR, you have the right to access your data, correct inaccuracies, request deletion, restrict processing, and request data portability. We will respond to GDPR requests within 30 days.

To exercise any of these rights, please email us at booking@iugo.co. We will verify your identity and respond to your request within the timeframes required by applicable law (typically 30 to 45 days).

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we may delete it.

8. Third-Party Services

We utilize trusted third-party services to operate our business. These providers have their own strict privacy policies. For more information on their data practices, please refer to:

Hostaway (Property Management & Booking)

Stripe (Payment Processing)

SafelyStay, Inc. (Fraud Prevention and Identity Verification)

Google Analytics (Website Traffic Analysis)

9. International Data Transfers

If you are accessing our website from outside the United States, please note that your information will be transferred to and processed in the United States. By using our website, you consent to this transfer and processing in accordance with U.S. law and this Privacy Policy.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our operational practices or legal requirements. If we make material changes, we will notify you by email or by prominently posting a notice on our website prior to the change becoming effective. The "Effective Date" at the top of this document indicates the most recent update. Please check this page regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: booking@iugo.co

Phone: (860) 365-1120

Mailing Address: EG Enterprises LLC dba iUgo

26 New London Rd

Salem, CT 06420